Practical guides for SaaS teams who want AI support that is accurate, predictable, and actually works.
š³š“ Les pĆ„ norskYou added a chatbot. Response times dropped. Life was good. Then came the email ā a customer had been given completely wrong information, confidently. This is the hallucination problem, and it is costing SaaS companies customers, money, and trust right now, invisibly, at scale.
Intercom Fin charges $0.99 per resolved conversation ā no cap, no volume discount. At 5 000 conversations a month that is nearly $5 000, just in AI fees. And it still halluccinates. Here is an honest comparison with a flat-rate alternative built on a fundamentally different architecture.
Most AI chatbot failures are not the AI's fault ā they are the knowledge base's fault. A well-structured knowledge base of 50 entries resolves the majority of first-contact support questions accurately. Here is exactly how to build one, with real examples and common mistakes to avoid.
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